Legal

Policies

Last updated: 27/01/2026

This page brings together all of the legal information for Grow with Poppy, including our Terms of Service, Privacy Policy, Cookie Policy, Returns & Refunds Policy, Shipping Policy, and Disclaimer. These policies are here to help you understand how this website works, how your information is handled, and what you can expect when using the resources offered here.

If you have any questions about anything on this page, you’re welcome to reach out through the contact form.

1. Terms of Service

Grow with Poppy provides trauma‑informed tools and resources designed to support emotional wellbeing in pregnancy and birth. By using this website or purchasing products, you agree to:

  • use the website respectfully and lawfully

  • understand that all content is for general informational purposes only

  • acknowledge that we do not provide medical, therapeutic, or crisis support

  • accept that product availability, pricing, and offerings may change

  • take responsibility for your own decisions and wellbeing

Full details of our Terms of Service include:

  • Use of the website

  • Product and service information

  • Payment and billing

  • Shipping and delivery

  • Returns and refunds

  • Emotional support disclaimer

  • Limitation of liability

  • Privacy

  • Changes to terms

2. Privacy Policy

Your privacy matters. We collect only the information needed to:

  • respond to your enquiries

  • process orders

  • improve the website

  • send updates if you choose to receive them

We may collect:

  • information you provide directly (such as your name and email)

  • basic technical information (such as browser type or pages visited)

  • cookies that help the site function

We do not sell your information or share it for marketing purposes.

You can request access to your information, ask for corrections, or request deletion at any time.

Email Marketing

If you choose to subscribe to updates or newsletters, we will use your email address to send you information about new offerings and resources. You can unsubscribe at any time.

3. Cookie Policy

Cookies are small text files that help the website function smoothly and improve your browsing experience. We may use:

  • essential cookies (for basic site functionality)

  • analytics cookies (to understand how the site is used)

  • functional cookies (to remember preferences)

You can manage or disable cookies through your browser settings, though some features may not work as intended.

4. Returns & Refunds Policy

If something isn’t right with your order, you’re welcome to reach out within 14 days of receiving it. Depending on the situation, we may offer:

  • a replacement

  • a refund

  • or another fair solution

Change‑of‑mind returns may be accepted at our discretion and may require the item to be returned unused and in its original packaging.

Digital products are generally non‑refundable once accessed.

5. Shipping Policy

Orders are usually processed within 3-5 working days. Delivery times vary depending on your location and the postal service.

Shipping costs are calculated at checkout. If tracking is available, you’ll receive a tracking number once your order has been sent.

If a parcel is delayed or lost, please reach out and we’ll do what we can to help.

6. Disclaimer

The information and tools provided by Grow with Poppy are intended to support emotional wellbeing in pregnancy and birth. They are not a substitute for:

  • medical advice

  • mental health treatment

  • diagnosis

  • clinical guidance

  • crisis support

Always seek guidance from qualified healthcare professionals for medical or mental health concerns. Grow with Poppy does not provide emergency assistance.

7. Contact

If you have any questions about these policies or need support with an order, you’re welcome to reach out through the contact form.